Malpas Surgery

About the Practice

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Page last updated:
28 March, 2013

When the surgery is closed

Out-of-hours cover

If you need urgent medical advice or attention, please call the out of Hours service on 01244 385 300.

If you require information or advice which is non-urgent, you can telephone NHS Direct, a 24 hour advice line, on 0845 46 47.

Out of Hours service

An NHS call handler will answer your call. They will take details from you and ask one of a team of specially trained and experienced nurses to call you back within a specified time. The nurse will then phone you, listen to what you say, assess your symptoms and agree with you the best course of action.

If you live in the south of the practice area, you can ask to be seen at the Shrop Doc base in Whitchurch.

Extended hours

If you have trouble fitting in appointments to see your Doctor or Practice Nurse between 8am and 6:30pm, you are now able to ring a central telephone number 01244 385422 to book an appointment with the Extended Hours Appointment Service.

Clinics are available at:

Ellesmere Port Hospital &
1829 Building, Countess of Chester Hospital

The Rookery Tattenhall

Tarporley Cottage Hospital

Mon-Fri: 6.30pm to 8pm
Sat: 10am to 12noon

Wed-Fri: 6.30pm to 8pm

Sat: 10am to 12noon

 

The appointment must be made in advance - it is not an emergency service.

FOR ACUTE EMERGENCIES DAYTIME AND OUT OF HOURS DIAL 999

Dial 999 immediately for emergencies such as:

  • Acute chest pain
  • Acute difficulty in breathin
  • Loss of consciousness
  • Severe loss of blood
  • Severe burns and scalds
  • Choking
  • Fitting/convulsions
  • Drowning
  • Severe allergic reactions
  • Suspected broken limbs
  1. Before phoning, make sure that you know the location of the emergency and the telephone number that you are calling from.
  2. The first person to speak to you will be the telephone operator, who will ask whether you require the ambulance, fire, or police service.
  3. Once you have requested an ambulance, your call will be connected to the Ambulance Dispatch Centre.
  4. You will be asked where you want the ambulance to go. An ambulance will be sent as soon as the location is known.
  5. You should stay on the line as the call handler will ask you some questions about the incident, including details about the condition of the patient or patients. The information you provide will be relayed to the ambulance crew.
  6. Do not hang up until instructed to do so. The call handler may provide advice about how you can help the patient, and you will also be required to confirm the location and number you are calling from.