Family Doctor Association - Member

Out of Hours / Emergencies

Normal surgery hours are 8am to 6:30pm Monday to Friday

Outside these hours and at weekends phone 01948 860205.

If you ring when the surgery is closed you will get a recorded message telling you the number to contact the duty doctor. This number may vary day to day so please check each time you need this service.

Most of the time you will be given the number for the Western Cheshire Out-of-Hours service based in Chester.

An NHS call handler will answer your call. They will take details from you and ask one of a team of specially trained and experienced nurses to call you back within a specified time. The nurse will then phone you, listen to what you say, assess your symptoms and agree with you the best course of action.

For more details of this service go to:
http://www.wcheshirepct.nhs.uk/

If you live in the south of the practice area your call may be passed on to Shrop Doc based in Shrewsbury.
For their details go to: http://www.shropdoc.co.uk

If you only need advice, you can ring NHS direct on 08454647. The service is available 24 hours every day.

FOR ACUTE EMERGENCIES DAYTIME AND OUT OF HOURS DIAL 999

Dial 999 immediately for emergencies such as:

  1. Before phoning, make sure that you know the location of the emergency and the telephone number that you are calling from.
  2. The first person to speak to you will be the telephone operator, who will ask whether you require the ambulance, fire, or police service.
  3. Once you have requested an ambulance, your call will be connected to the Ambulance Dispatch Centre.
  4. You will be asked where you want the ambulance to go. An ambulance will be sent as soon as the location is known.
  5. You should stay on the line as the call handler will ask you some questions about the incident, including details about the condition of the patient or patients. The information you provide will be relayed to the ambulance crew.
  6. Do not hang up until instructed to do so. The call handler may provide advice about how you can help the patient, and you will also be required to confirm the location and number you are calling from.