Malpas Surgery

About the Practice

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Practice information

  Newsletters, surveys & earnings
  Patient Participation Group
  Clinical Commissioning Group
  Patient Charter
  Medical/Summary Care Records
  Web site usage / accessibility
  Useful phone numbers
  Practice leaflets

Page last updated:
January 2, 2018

Welcome to Laurel Bank Surgery, Malpas

The surgery is managed by the managing partner Mrs. Lynn Suckley and Doctors Davies, Henney and Edney.

Contact information including emergency GP appointments:

  • During surgery hours 8.00am to 6.30pm, Monday to Friday please call the surgery on 01948 860 205
  • Out of hours - from 6.30pm to 8.00am and at weekends please dial 111.
    Calls to the NHS 111 service are free from both landlines and mobiles.
  • If you have a life-threatening medical emergency please dial 999.
  • Extended hours: All patients can now book a routine appointment, up to two weeks in advance, in the evenings and on Saturday mornings at the practice. Call 0300 123 7740, option 3 or find out more...
  • You can get 24 hour advice by calling the free NHS 111 service.


Read our latest newsletter.

Choose WellHelp with choosing the best service

For help on choosing the right service for you please visit the Clinical Commissioning Group website. You can also find useful information on the Patient UK website.

Accident/Emergency Department

Accident and Emergency Departments should only be used in a critical or life threatening situation.  Accident and Emergency Departments provide immediate emergency care for people who show symptoms of serious illness or who are badly injured.

Training half day closures:

The Practice and Dispensary are closed one afternoon a month from 1pm to 5pm for staff training. Please follow this link to see these dates.


IPQ report - 94% rating!

IPQ Poster

We are proud to report that 94% of patients rated us good, very good or excellent in the recent IPQ survey - you can read the full results here.

Just some of the comments: Fantastic surgery! - I appreciate what we have - No complaints. - A first rate practice.

Friends and Family Survey

Please complete the complete the survey below, this is anonymous unless you choose to leave your details in the contact box.

Create your own user feedback survey


Click here to read the latest monthly results of the Friends and Family Survey. Previous months available here.

Online access to your clinical records

We are very pleased to announce that patients age 18 and over can now have online access to information from their clinical record as well as making their routine appointment with their Doctor and ordering repeat prescriptions on-line. This will include coded data in the form of current and past medical problems, current medications, results e.g. blood pressure & blood tests, letters to & from the practice, consultations, allergies, adverse reactions & immunisations.

All patients, including existing users of Patient Access, will need to complete an application form to register for access to their Medical Record. You will be required to supply two documents as proof of identity. Documents accepted for this will be a passport, photo driving licence and a bank or building society statement (current utility bills will not be accepted).

Once we have received the application form and have verified your identity, it will take us 15 working days to check the records and we will send a letter confirming the application. New users will receive their unique User ID and PIN number and instructions of how to register. Existing users will receive confirmation of their application; they can continue to use the site as before.

Patient AccessIf you are not registered with Patient Access please contact the practice and we will send you the information you need to register. You cannot start using the service until you have this information and have gone through the registration process. If you are an existing user you cannot access your medical record without completing an application form. Find out about the registration programme here.

Once registered you will be able to:

  • Book a routine appointment with your Doctor
  • View or cancel your existing appointment
  • Order your repeat medication
  • Change your address on-line
  • Access your medical record

Click here for Patient Access or click here to find out how to register.

Patient Participation Group

Our Patient Participation meets regularly to discuss how the practice can better meet patient needs - click here to find out more and get involved.

Next PPG meeting: Tuesday 13 February, 2018 at 6pm..

Please note that we have a page on the website which details how you can send us constructive comments and feedback.

West Cheshire Clinical Commissioning GroupWest Cheshire Clinical Commissioning Group

We are part of the new West Cheshire Clinical Commissioning Group, find out more about the services they offer here.