Malpas Surgery

About the Practice

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  Summary of services
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Practice information

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  Patient Participation Group
  Clinical Commissioning Group
  Patient Charter
  Medical/Summary Care Records
  Web site usage / accessibility
  Useful phone numbers
  Practice leaflets

Page last updated:
March 30, 2015

Welcome to Laurel Bank Surgery, Malpas

The surgery is managed by the managing partner Mrs. Lynn Suckley and Doctors Davies, Henney and Edney.


Easter Opening times

The surgery is closed from 6.30pm Thursday 2 April until 8.00am to Tuesday 7 April. Click here to view Pharmacy opening times.

Survey results

Click here to read the latest monthly results of the Friends and Family Survey. Previous months available here.

Click here to read the results of the GP Survey, we were very pleased with our results so thank you if you participated, for example 97.1% rate the surgery as giving a good overall experience.

Contact information including emergency GP appointments:

  • During surgery hours 8.00am to 6.30pm, Monday to Friday please call the surgery on 01948 860 205
  • Out of hours - from 6.30pm to 8.00am and at weekends please call 01244 385 300. Find out more...
  • New Extended hours, routine appointments for all patients: If you find it difficult to attend during normal surgery hours you can access the extended hours service covering evenings and Saturday mornings on 01244 385 422. Find out more...
  • You can get 24 hour advice by calling the free NHS 111 service.

Book appointments, order repeat prescriptions and view your medical record online

We are very pleased to announce that patients age 18 and over can now have online access to information from their clinical record as well as making their routine appointment with their Doctor and ordering repeat prescriptions on line. This will include coded data in the form of current and past medical problems, current medications, allergies, adverse reactions and immunisations.

All patients, including existing users of Patient Access, will need to complete an application form to register for access to their Medical Record. You will be required to supply two documents as proof of identity. Documents accepted for this will be a passport, photo driving licence and a bank or building society statement (current utility bills will not be accepted).

Once we have received the application form and have verified your identity, it will take us 10 working days to check the records and we will send a letter confirming the application. New users will receive their unique User ID and PIN number and instructions of how to register. Existing users will receive confirmation of their application; they can continue to use the site as before.

If you are not registered with Patient Access please contact the practice and we will send you the information you need to register. You cannot start using the service until you have this information and have gone through the registration process. If you are an existing user you cannot access your medical record without completing an application form. Find out about the registration programme here.

Once registered you will be able to:

  • Book a routine appointment with your Doctor • View or cancel your existing appointment
  • Order your repeat medication • Change your address on line
  • Access your medical record

Patient AccessHowever you will need to call in or ring the practice if you require an appointment within the next two days or if the routine appointments showing on line are not suitable for you, there may be other appointments available.

Click here for Patient Access

Choose WellHelp with choosing the best service

For help on choosing the right service for you please visit the Clinical Commissioning Group website.

Accident/Emergency Department

Accident and Emergency Departments should only be used in a critical or life threatening situation.  Accident and Emergency Departments provide immediate emergency care for people who show symptoms of serious illness or who are badly injured.

Training half day closures:

The Practice and Dispensary are closed one afternoon a month from 1pm to 5pm for staff training. Please follow this link to see these dates.

Patient Participation Group

Our Patient Participation meets regularly to discuss how the practice can better meet patient needs - click here to find out more and get involved.

Next PPG meeting: TBA in October, 2015 at the practice

Please download the latest reports:

Please note that we have a page on the website which details how you can send us constructive comments and feedback.

West Cheshire Clinical Commissioning GroupWest Cheshire Clinical Commissioning Group

We are part of the new West Cheshire Clinical Commissioning Group, find out more about the services they offer here.