Seeing the Doctor
In order to deliver the best possible personal care the doctors are divided into two teams. Dr Chris Hulbert works with Dr Emma Taylor. Dr Mike Price works with Dr Louise Davies. All patients therefore have a choice of seeing a male or female GP. We ask patients to book with their registered doctor or team partner so we can offer more continuity of care. Go to doctors for more information on the individual doctors.
Making an Appointment
Appointments can be made either by telephone, or by calling in person. The surgery operates an appointment only system.
If you have an urgent problem, we will fit you in on the same day, but you may have to wait or be seen by another Doctor. All patients with routine problems can see a Doctor or a Practice Nurse within 2 working days. Patients can see their usual Doctor within 5 working days, unless they are away from the Practice.
The receptionists will have daily knowledge of what appointments are available. They may need to ask about your problem in order to give you an appropriate appointment time. Each person attending the surgery will need a separate appointment: this will avoid delays to other patients. Appointment availability will be regularly reviewed by the Practice Manager. If you have any comments, concerns or complaints about our appointment system, please contact her at the surgery. Double appointments are available if required: please ask the receptionist. If you are unable to attend, please telephone and let us know so that we can offer your appointment to someone else.
Home Visits
If you are not well enough to come to the surgery, you may request a home visit by telephoning before 10am.
You will be asked for information about your problem. This is so we can arrange our visits in order of priority.
Help us to help you:
Be prepared to help us by giving the receptionist more information if requested. All our staff are trained to handle and respect confidential information.
If you wish to see a particular Doctor at a particular time on a non-urgent matter, please book your appointment with as much advance notice as possible.
If you cannot keep your appointment, please let us know.
Remember that the surgery is better equipped than the Doctor's bag and the Doctor can see six people in the surgery in the time it takes for each home visit.
Surgery opening hours
The reception desk will be staffed between 8.00am and 6:30pm Monday to Friday.
Telephone advice
For routine advice or test results, the Doctors are usually available after 11am, Monday to Friday on the days that they are working. If you ring and they are unavailable, the Receptionist will take your number and the Doctor will call you back. Please be sure that you will be available on the telephone number you give to the Receptionist.
If you require advice urgently please call 01948 860205. The Receptionist will direct your call.
If the surgery is closed the recorded message will give you the number to ring in order to call for medical advice or attention.
Emergencies
In the event of a serious problem, avoid any delay and call an ambulance by dialling 999.
Out-of-hours cover
If you need urgent medical advice or attention, please call 01948 860205. The recorded message will give you the number to ring in order to call the GP "Out of Hours" service.
If you require information or advice which is non-urgent, you can telephone NHS Direct, a 24 hour advice line, on 0845 46 47.
For more details go to Out of Hours