General Information
Access
All facilities for patients are available on the ground floor and are accessible to disabled patients. Ramped access is available from the far end of the car park.
Access to Medical Records
Medical records are kept confidentially on the clinical computer system called EMIS. Everyone has a right to access their own medical records. If you have a need to access your records the receptionist will be pleased to advise how you can do so.
Chemists
For details of chemists in the local area go to useful contacts.
Comments, Complaints or Concerns
For details go to the comments, complaints , concerns page.
Health & Safety
The practice aims to provide a safe and healthy environment for the benefit of staff, patients and visitors. We ask that you behave in a responsible and reasonable manner whilst on the practice premises and treat staff members in the way you would like to be treated yourself.
Hospitals
For more details go to the local hospitals page.
Hospital Referrals
For details about doctor referrals in the region go to the hospital referrals page.
Library
The surgery has a small library of books in the waiting room. These can be borrowed as in a normal library.
Medical Examinations
You normally need a special doctor's appointment. For more details go to medicals.
Mother & Baby Facilities
Provision can be made for breast-feeding and baby changing requirements.
Parking
Free parking is available in a private car park adjacent to the surgery.
Patient's Charter
We have a patient's charter which can be accessed here.
Patient Comfort and Equipment Fund
The fund was set up to help patient care and to help needy patients with equipment. For more information go to the Patient Comfort Fund pages.
Patient Participation Group
We have a patient participation group that meets annually to enable patients to have their say in the way the practice is run.
Practice Area
The practice serves patients living in Malpas and for roughly 5 miles around as the crow flies. For more exact details see the practice area map.
Private Certificates and Forms
Some forms can be completed if left at reception but some require a doctor's appointment. Please tell the receptionists what the forms are for so they can advise. For more details go to certificates and forms.
Research
The practice is a member of the Medical Research Council, General Practice Research Framework. If we take part in a study, we may pass your name, address and age to the Medical Research Council, after obtaining your permission. This information will remain confidential and will only be used to choose a sample of patients whom we would then contact to ask if they would help the practice with medical research. You will be given the opportunity to refuse without your medical care being affected in any way. By being able to pass on everyone's details, we allow the Medical Research Council to obtain the best sample. You are, however, free to refuse permission for your details to be passed on – please speak to the Practice Manager or your Doctor. We are registered under the Data Protection Act.
Sick Notes
You normally need to see the doctor unless the surgery has had a letter about a recent hospital attendance. More details can be found on the sick note page.
Toilet Facilities
Provision is made for disabled patients with suitable access to the building and toilet facilities.